Returns & Exchanges

At Juus Cauldron, we strive for complete satisfaction with every artisanal blend. Due to the perishable nature of our products, we offer a 14-day return window for unopened items or a full replacement if your order arrives damaged.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Verify Product Condition

  Ensure the product is in its original, unopened packaging; for damaged goods, please include a clear photo of the breakage.

• 3.
  Package and Ship

  Once authorized, securely pack the items and use the prepaid shipping label provided by our team to send the parcel back to our kitchen.

• 4.
  Receive Refund or Exchange

  After we inspect the returned items, we will process your refund to the original payment method or dispatch a fresh replacement within 3-5 business days.